Overview
At Al Kamari, we want you to be completely satisfied with your purchase! Our return policy lasts 15 days from the date of delivery. If 15 days have passed since your purchase, we’re unable to offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition you received it, along with the original packaging.
Please note: Certain items are exempt from being returned, including:
- Sale items
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary items
- Hazardous materials or flammable liquids
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, please include your receipt or proof of purchase.
Partial Refunds
Partial refunds may be granted for:
- Items not in original condition or packaging,
- Items returned after 15 days
Refund Process
Once your return is received and inspected, we’ll notify you via email regarding your refund approval or rejection. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
Late or missing refunds
If you haven’t received your refund, please check your bank account and contact your credit card company, as processing times may vary. If you still haven’t received your refund, reach out to us at {email address}.
Exchanges
We only replace items if they are defective or damaged. To exchange an item, please email us at {email address}.
Return Shipping
To return your product, send us an email at {email address} for instructions on how to return your item. You’ll be responsible for return shipping costs, which are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned item.
Need help?
For any questions related to refunds and returns, please contact us at {email}.